Return Policy
Last updated on August 01, 2024
At Feels Like ’08, we strive to provide high-quality products. If there’s an issue with your order, we’re here to help.
Claims for Misprinted/Damaged/Defective Items:
Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. A photograph of the product must be sent to connect@feelslike08.com. Claims deemed an error on our part will be covered at our expense.
Lost Packages:
If your package is lost in transit, please submit a claim within 30 days after the estimated delivery date. We’ll do our best to resolve the issue promptly.
Return Address:
Feels Like 08
217 Wrangler Drive
Coppell, Texas 75019
Once we receive a returned shipment, you will receive an automated email notification. Unclaimed returns will be donated to charity after 30 days. You will be responsible for any returned shipments sent to this address.
Wrong Address:
If an incorrect address is provided, the shipment will be returned to our facility. You will be responsible for reshipment costs once we confirm an updated address with you.
Unclaimed Shipments:
Unclaimed shipments are returned to our facility. You will be responsible for reshipment costs.
Sealed Goods:
We do not accept returns of sealed goods, such as face masks, due to health or hygiene reasons. Any returned orders with face masks will be disposed of.
Returned by Customer:
If a customer wishes to return a product, please contact us before doing so. We do not refund orders for buyer’s remorse. Returns for products and size exchanges are offered at your expense and discretion. If you choose to accept returns or offer size exchanges, you will need to place a new order at your expense.
Brazilian Customers:
Customers residing in Brazil must contact our Customer Service within 7 days of receiving the product if they wish to return it. The product must be unused and undamaged for a refund to be possible.
EU Consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal may not apply to:
- Goods made to the consumer’s specifications or clearly personalized.
- Sealed goods that were unsealed after delivery, which are not suitable for return due to health or hygiene reasons.
Language and Governing Law:
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.